Student Support Services Satisfaction as Correlate to School Promotion Inclination: Basis for Services Enhancement Program

Abstract

This study investigated in-campus residing students' experiences with student support services (SSS) and school promotion inclination within Seventh Day Adventist (SDA) academies. A survey assessed satisfaction with SSS (overall and by dimension) and school promotion inclination. Most respondents were from stand-alone academies (60%) with equal gender distribution. Overall SSS satisfaction was moderate (mean = 4.67), with the residence service dimension scoring the lowest (mean = 4.20). College-attached academies had the lowest satisfaction (mean = 4.13) for SSS. Gender and residency duration did not significantly impact SSS satisfaction. School promotion inclination was moderate (mean = 4.77). SSS and promotion inclination had a low correlation (r = 0.335). Specific SSS dimensions (guidance, networking, food services, healthcare, student experience) showed stronger positive correlations with promotion inclination than residence services. Stand-alone academies might offer better SSS. Residence services need improvement. College-attached academies require focused attention. Demographic factors minimally influence SSS satisfaction. While SSS influences promotion, other factors play a role. Further research should explore academy preference and specific SSS dimensions influencing promotion. School administrators should prioritize residence service improvement and address satisfaction disparities across academy types. A comprehensive SSS enhancement program is recommended. Faculty, staff, and students should collaborate for a holistic support system. In-campus residents and parents should actively engage with SSS personnel and administration. Sharing findings with relevant personnel in similar educational settings can foster improvement. Future research should involve comparative analyses, longitudinal studies, and qualitative methods. Investigating institutional factors and a broader range of student demographics is also recommended.